The WOW! Factor Framework

When’s the last time YOU were WOW!-ed by a business or a service provider?


Season 1: Episode 2 – The 3 Step WOW! Factor Framework

[0:31] When’s the last time you were WOW!-ed?

[2:02] A case study on WOW!-ing clients

[2:33] Step 1: Overdeliver

[4:07] Step 2: Anticipate your client’s particular needs

[5:43] Step 3: Surprise and delight

[8:28] You can create WOW!, too!  Here’s how…


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